Terminal Lessons

Project Magazine have very kindly printed an analysis that I have written on the recent events at Terminal 5 - as you can see from the front cover.

It's in the May edition, and they are also interested in other views on what happened. You can send your thoughts to the editor at giselle@impact-now.co.uk

On that topic, last week's Transport Select Committee made interesting viewing, with BAA's Chief Executive saying that he "was unaware" that T5 was not ready when it opened for business.

Perhaps a Change Readiness Analysis might have helped there: